Additional Installation Instructions for Customers Without Internet Access
From CTERA Portal 6.1.1059, the portal image requires new packages for enhanced syslog functionality. During a portal image installation or upgrade, these packages are downloaded from the Internet and automatically installed. If you do not have access to the Internet, you can install these packages manually, using the archive file provided with the image installation file.
To install the syslog enhanced functionality archive:
1 Install the portal image with the latest image file, as described above, prior to running the setup wizard.
2 Copy the provided archive file, exported_images.tar.gz, to a local folder on the portal machine.
3 Run the following CLI command on all servers (including main, Replica, DB, and Preview servers): ctera-syslog-client load_images images_archive_path
where images_archive_path is the path to the local folder where you copied the archive file.
4 Run the setup wizard.
Troubleshooting
If the setup wizard was run prior to loading the new packages, an error message is generated. To resolve it, run the CLI ctera-syslog-client load_images images_archive_path and restart all servers.
Note: If you do not run the CLI command, the enhanced syslog functionality will not work and an. For these reasons it is recommended to run the command, however if you don’t, apart from the error message, there is no impact on portals where syslog functionality is not used.