Enabling/Disabling Remote Support

You can enable remote assistance by the CTERA support team, by using the ctera-support.sh script. This script adds a user called "support", which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal. In addition, see the details at http://www.ctera.com/supportaccess.

To enable remote support

1. Log in as root.
2. In the command line, enter the following command:

   ctera-support.sh enable

   The "support" user is created.

To disable remote support

1. Log in as root.
2. In the command line, enter the following command:

   ctera-support.sh disable

   The "support" user is deleted.