CTERA Privacy Policy
Thank you for visiting www.ctera.com, the website of CTERA Networks Ltd. and its subsidiaries (“CTERA”, “we”, “us” or “our“). The CTERA Privacy Policy applies to www.ctera.com and all its subdomains and associated domains (collectively, the “Website”). At CTERA we respect your privacy, please read the following to learn more about CTERA’s policy on privacy matters.
Please note: by visiting the Website or purchasing and/or using CTERA’s products or services you indicate that you have read this Privacy Policy and agree to be bound by and comply with its terms.
This Privacy Policy applies to account information collected by CTERA from purchasers of CTERA’s products or services, to information collected from visitors of the Website and persons who contact CTERA offline, and to information that is otherwise obtained by CTERA. This Privacy Policy does not apply to any information collected by CTERA’s customers, which CTERA may process on behalf of its customers as part of the provision of CTERA’s products or services to its customers. Information collected by CTERA’s customers shall be governed solely by their respective privacy policies.
If you have any questions about this Privacy Policy or requests regarding your information, please feel free to contact us through the contact details set forth on the Website or write to us at info@ctera.com.
Acceptable Use and Conduct
You are solely responsible for your conduct while using the Website, and for ensuring that your use complies fully with the provisions of this Privacy Policy and all applicable laws, ordinances, rules, and regulations.
Collection of Information
CTERA may gather aggregate technical information and/or personally identifying/identifiable information (“Personal Information“) when you visit the Website, contact us online or offline, or purchase or use CTERA’s products or services.
Each time you visit the Website, CTERA’s server automatically gathers technical information such as your domain name, your IP address, software and hardware attributes, and browser and platform type, for the purpose of analyzing traffic flows at, to, and from the Website. When you use our products or services, CTERA may also gather general technical information about the number and size of the files you upload to, or otherwise handle through use of, CTERA’s products or services, for the purpose of analyzing usage patterns and improving our products and services.
CTERA may also collect information that you provide us, such as your name, company name, title, e-mail address, phone number, and credit card, banking or billing information, together with information about CTERA’s products or services you purchase or use.
Use of Cookies
CTERA uses cookies, web beacons and similar technologies to customize your experience on the Website, save your preferences for future visits, improve and further develop its services and the Website, and to collect data about site traffic and site interaction. The information collected by such cookies or similar technologies may include your IP address, your operating system, the browser language, browser type and version, the requested page and the time of the access. If you choose to provide Personal Information to us, then this Personal Information may be linked to data stored in the relevant cookies or similar technologies.
Opting Out
You can prevent collection of your information by not providing CTERA with such information, by ceasing to visit and interact with CTERA on the Website, and by stopping to use CTERA’s products and services. Please note that if you choose not to provide us with your Personal Information, we may choose not to make CTERA’s products or services available to you.
Use of Information
All Personal Information collected by CTERA is used for internal purposes, to provide you with CTERA’s products or services, to improve the Website, CTERA’s products and services and CTERA’s interaction with its customers and prospective customers, and to analyze site traffic and site interaction. Such information may also help CTERA to customize your browsing experience and inform you about additional products, services, or promotions that may be of interest to you. If you visit or interact with us on the Website, our legal basis for processing your information is that it is necessary for our legitimate interest in maintaining security of the Website, in providing and developing the Website and CTERA’s products and services and in meeting the requirements of CTERA’s current and prospective customers. If you purchase and/or use our products or services, our legal basis for processing your information is that it is necessary for the performance of the agreement entered into between CTERA and you or your customer and in order to take steps prior to entering such agreement.
In some instances, CTERA may use your Personal Information to contact you via email, to deliver promotional or informational materials in which you may be interested, as well as to deliver any updates or newsletters you may register to receive. With respect to such use, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting direct marketing of our products and services to current and prospective customers, and customer relationship management. If you reside in a jurisdiction that requires express consent to use your information to provide promotional materials, the CTERA site automatically prompts visitors for their consent,. Please select your preferences accordingly. You may choose to unsubscribe from CTERA email notifications and newsletters at any time, by following the unsubscribe instructions found in each e-mail or on the Website at our Email Preference Center.
Disclosure of Information
Your information, including Personal Information, may be shared with CTERA offices and subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by appropriate confidentiality and data transfer agreements.
CTERA may disclose your Personal Information or other information as follows: (i) to infrastructure providers, (ii) to payment processing service providers in order to process payment for CTERA’s products or services (iii) to service providers who work on behalf of or with CTERA under confidentiality agreements, (iv) as required by law, court order, or as requested by other government or law enforcement authority, (v) to third parties in connection with a merger, acquisition, or sale of all or substantially all of CTERA’s business activity, (vi) where CTERA deems it necessary to protect the safety of CTERA or any third party or to prevent violation of the rights of CTERA or any third party, (vii) where CTERA deems it necessary to prevent an unlawful action, or (viii) as described in this Privacy Policy or to enforce the provisions of this Privacy Policy.
Third Party Privacy Policies
Upon your information being shared with CTERA’s infrastructure providers, payment processing or other service providers as mentioned above, CTERA will treat your information according to the terms of this Privacy Policy, and the relevant infrastructure provider, payment processing or other service provider will treat your information according to the terms of its own privacy policy. If you would like to request further information about such third parties, please contact us at info@ctera.com.
Transfer of Information to a Different Jurisdiction
CTERA operates internationally and may process your information, or store it using cloud infrastructure providers, outside your country of residence. We or our infrastructure providers may decide to transfer information to a different jurisdiction at our sole discretion. In the event of such transfer we will ensure that it takes place in accordance with applicable law.
Security
CTERA takes commercially reasonable security measures, applying physical, electronic and procedural safeguards, to maintain the confidentiality and protect against the loss, misuse, and alteration of the information collected pursuant to this Privacy Policy. We allow only authorized personnel to access your Personal Information, on a need-to-know basis. Although CTERA makes good faith efforts to store the collected Personal Information in a secure operating environment, CTERA cannot guarantee security. You understand and agree that all such collected Personal Information is at your own risk and is subject to the provisions, limitations and disclaimers of this Privacy Policy. In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such data breach.
Content and Materials at the Website
The materials and content published on the Website are for informational purposes only and are subject to change without notice. All materials published on the Website are protected by CTERA’s or its licensors’ copyrights, service marks, or trademarks. Except for limited personal use, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, reverse engineer, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on the Website in whole or in part.
Links to Third Party Sites
The Website may contain links to other websites that are not operated by CTERA nor under CTERA’s control. These third party websites have their own policies regarding privacy. You are encouraged to review those policies before visiting such websites. CTERA has no responsibility for linked websites, and it provides these links solely for the convenience and information of its Website’s visitors.
Your Communications
Unless otherwise indicated for a particular service, any communications or material of any kind that you e-mail or otherwise transmit to CTERA through the Website or any other communication channel, including information, data, questions, comments, and suggestions (your “Communications”) will be treated as non-proprietary, non-confidential and non-personal.
You authorize CTERA to use your Communications in any way CTERA thinks fit, either on the Website or elsewhere, with no liability or obligation to you. CTERA shall be free to use any idea, concept, know-how, technique, or information contained in your Communications for any purpose.
CTERA shall be entitled, but not obligated, to review or retain your Communications.
CTERA may monitor your Communications to evaluate the quality of service you receive, your compliance with this Privacy Policy, and the security of the Website, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which CTERA monitors your Communications.
Retention of Information
If you use CTERA’s products or services, we may retain your information throughout your use period and afterwards we may retain it in order to accommodate your choices regarding newsletters and promotional materials. If you visit or interact with us on our website, we may retain your information in order to accommodate your choices regarding newsletters and promotional materials.
If you would like to request a deletion of your Personal Information that is stored on our systems, please contact CTERA at info@ctera.com, detailing your request. In such event, your Personal Information will be deleted from CTERA’s active database but a copy of such information, generated by our automated computer archival back-up systems, may remain in our archives for a period of up to 6 additional months and used solely for disaster recovery purposes. If CTERA is required by law, court order or other legal requirement to maintain certain information about you, we will comply with your deletion request after fulfilling any legal requirements. We will ensure the confidentiality of any information retained by us in any of the circumstances described above.
Disclaimer of Warranties
The Website and all content, material, information, and postings found on the Website are provided on an “as is” basis without warranties of any kind, either express, implied statutory or otherwise, including, but not limited to, warranties of title, implied warranties of non-infringement, merchantability and fitness for a particular purpose.
Rights You May Have
You may have certain rights in relation to Personal Information under applicable law. These rights do not necessarily apply to all users of CTERA’s products or services or visitors to the Websites. These include the right to request access to your Personal Information, that it be erased, that its processing be restricted, or that any inaccurate Personal Information be rectified. You may also have the right to object to the processing of your Personal Information, and under certain circumstances to obtain a copy of the Personal Information in machine readable format (portability right). You may also have the right to lodge a complaint with the data protection regulator in your country.
If you would like to exercise any of your rights, please contact us at info@ctera.com.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL CTERA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR ANY CONTENT OR MATERIAL POSTED ON THE WEBSITE. CTERA IS FURTHER NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER.
Revisions to this Privacy Policy
From time to time, CTERA may update this Privacy Policy and the updates will be effective as of the “Last Updated” date. CTERA will post a notice on the Website informing you of the updates to the Privacy Policy and your continued use of the Website after the “Last Updated” date will signify agreement to such updates. We encourage you to periodically check back and review this Privacy Policy.