Support
We've Got Your Back
Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 365 x 24 x 7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.
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CTERA Support Services
A brief overview of what we offer:
Enterprise Support
- 65 x 24 x 7 availability to resolve your issues and ensure your success
- Leverage our trusted staff of CTERA experts – no out-sourcing here
Professional Services
- Flexible on-site and remote support services
- Project consultations and implementations
Technical Account Manager
- Designated senior delivery engineer
- Periodic architecture reviews
- Migration assistance
- Upgrade assistance
Training
- CTERA Partner Certifications – Online, self-paced
- CTERA Administrator Training including labs and hands-on exercises – Online, self-paced
- Tailored trainings provided by CTERA instructors – Online / On-site
CTERA Portal Monitoring Service
- Visual monitoring of key metrics
- Periodic health checks and alerting of suspected issues
Status view of used storage, instances and running activities - Review of configuration and maintenance tasks.
CTERA Insight
- CTERA hosted service
- Comprehensive data visualization and analytics
- Customizable dashboards
- Time-based trend analysis
- Custom alerting
- Centralized logging and health monitoring
- Reporting