Available Email Notification Templates
The following email templates are provided by CTERA.
|
Template Name
|
Description
|
|---|---|
|
Alert Notification
|
An alert is sent to portal administrators when a log is generated, if an applicable email alert is configured. To configure email alerts, see Adding and Editing Alerts.
|
|
Antivirus Server Is Offline
|
A notification to system administrators to inform them that an antivirus server is not responding and therefore, clients may be unable to download files.
|
|
Audit Log Failure
|
A notification to system administrators to inform them that there is a problem with the audit log for a specific server.
|
|
Backup Completed Successfully
|
A notification to end users when cloud backup of their workstation or server has completed successfully.
|
|
Backup Completed With Errors Or Warnings
|
A notification to end users when workstation or server cloud backup has completed with errors or warnings.
|
|
Backup Did Not Complete On Schedule
|
A notification to end users that their device missed its scheduled backup.
|
|
Certificate Does Not Match The DNS Suffix
|
A notification to portal administrators to inform them that the CTERA Portal's security certificate does not match the configured DNS suffix.
|
|
Certificate Is Not Installed
|
A notification to portal administrators to inform them that a security certificate is not installed on the CTERA Portal.
|
|
Change Email Notification
|
A notification to portal administrators that the portal is unlicensed and explaining how to get a license for the portal.
|
|
CTERA Portal Is Unlicensed
|
A notification to system administrators that some database did not complete a successful vacuum for a certain number of days. The relevant tables are listed and the possible result is described.
|
|
Database Tables Were Not Vacuumed
|
A notification to portal administrators that the portal is unlicensed and explaining how to get a license for the portal.
|
|
Device Activated
|
A notification to end users when their device has been activated.
|
|
Device Login Information Notification
|
A notification with device login information.
|
|
Device Never Backed Up
|
A notification to end users that their device has never backed up.
|
|
Device Not Connected
|
A notification to end users when their device has not connected to the CTERA Portal for a certain number of days.
The number of days is configured locally. See Configuring Notification Settings.
|
|
Device Wipe Completed
|
A notification to the portal administrator who initiated a device wipe when all data and settings have been deleted from the mobile device.
|
|
Email Verification Code
|
A notification to guest invitation recipients of a pass code. The recipient must enter the passcode before accessing the file or folder that they are invited to share.
|
|
Expired Invitation To Register
|
A notification to an external user informing them that an invitation for the user to register has expired.
|
|
Footer
|
The HTML footer that is displayed at the bottom of all notifications.
|
|
Header
|
The HTML header that is displayed at the top of all notifications.
|
|
Invitation To Collaborate
|
A guest invitation to access shared files or folders.
|
|
Invitation To Register
|
An invitation to an external user to register.
|
|
Invoice Notification
|
A notification to users with their invoice.
|
|
Malware Blocked
|
A notification to end users to tell them that malware was detected and blocked in a file they recently uploaded.
|
|
New User Notification
|
A notification to end users when an account has been created for them by an administrator, inviting them to use the portal. The email message contains log on information.
Note: By default, the email does not include the user password, for added security, and the user must contact the portal administrator for the password. Inviting users from the USERS page, with the More > Invite option, enables the user to choose a password on initial logon without needing to contact the administrator.
|
|
No Cloud Sync For Extended Time Period
|
A notification to end users if no cloud sync has occurred between their cloud drive and their workstation or server for a specified time period.
|
|
No License Installed
|
A notification informing users that their portal is unlicensed and asking them to contact CTERA to purchase a license.
|
|
No Storage Nodes Defined
|
A notification to system administrators to alert them that no storage nodes are defined in their portal, and therefore cloud storage services cannot be provided.
|
|
One Of The Certificates Has Expired
|
A notification to system administrators to inform them that a certificate of their CTERA Portal expired on a certain date and requesting them to log into the Global Administration View to upload a renewed certificate.
|
|
One Of The Certificates Is About To Expire
|
A notification to system administrators when a CTERA Portal SSL certificate will expire in 30 days.
|
|
One Or More Addon Has Expired
|
A notification to portal administrators to inform them that one or more add-ons has expired, listing the details of the expired add-ons.
|
|
One Or More Addon Is About To Expire
|
A notification to end users when one or more add-on(s) to which they are subscribed will expire in a certain number of days.
The number of days is configured locally. See Configuring Email Notifications.
|
|
One Or More Portal Addon Has Expired
|
A notification to portal administrators to inform them that one or more portal add-ons have expired.
|
|
One Or More Portal Addon Is About To Expire
|
A notification to portal administrators when one or more add-on(s) to which their portal is subscribed will expire in a certain number of days.
The number of days is configured locally. See Configuring Email Notifications.
|
|
Password Recovery Notification
|
A notification to end users when a request is made to reset their password.
|
|
Portal Administrator Report
|
A monthly report sent to portal administrators.
|
|
Portal Has Reached The License Limit
|
A notification to global administrators, when one of the limits specified in the installed CTERA Portal license installed on the global portal, is reached.
|
|
Portal Is Disabled
|
A notification to end users to inform them that their portal has been disabled by a system administrator.
|
|
Portal Is Exceeding Its License
|
A notification to portal administrators when the portal is exceeding any of its license quotas.
|
|
Portal Is Near Quota Limitation
|
A notification to portal administrators when the amount of cloud storage space used reaches or exceeds 90%.
|
|
Portal Is Over Quota Limitation
|
A notification to portal administrators when their cloud storage space is full.
|
|
Portal License Exceeded
|
A notification to portal administrators when the portal license has been exceeded.
|
|
Portal License Is About To Expire
|
A notification to portal administrators when one of the portal's license keys will expire in 7 days.
|
|
Portal Plan Is About To Expire
|
A notification to the portal administrator when the portal's plan is soon to expire.
|
|
Preview Server Has Failed
|
A notification to the system administrators warning that a preview server has unexpectedly shut down and users may be unable to preview files.
|
|
Registration Confirmation
|
A notification to end users after they register with the CTERA Portal, and before their account is activated.
|
|
Replication Has Errors
|
A notification to portal administrators when they have been granted access to a project.
This field is relevant only for team portals.
|
|
Replication Setup Failed
|
A notification to system administrators to alert them the a database replication has failed to start.
|
|
Reshare As Public Link
|
A notification to end users telling them that another user with whom they shared a folder has just created a public link to reshare that folder.
|
|
Reshare By Adding Collaborators
|
A notification to end users telling them that another user with whom they shared a folder has reshared your folder with other people, listing the new collaborators.
|
|
Server Is offline
|
A notification to system administrators to inform the administrator that a specific CTERA Portal server is not responding to connection requests from clients for more than a certain time period.
|
|
SMS Verification Code
|
A notification of a pass code to guest invitation recipients sent by SMS. The recipient must enter the passcode before accessing the file or folder that they are invited to share.
|
|
Storage Node Full
|
A notification to portal administrators when a storage node is full.
|
|
Storage Node Has Failed
|
A notification to portal administrators when a storage node has failed.
|
|
Storage Node Migration Completed Successfully
|
A notification to system administrators to say that the migration of a storage node was completed successfully.
|
|
Storage Node Migration Completed With Errors
|
A notification to system administrators to say that storage node migration completed with errors, detailing the errors.
|
|
Storage Node Migration Stopped Due To Error
|
A notification to system administrators to say that migration of a storage node stopped due to a specific error.
|
|
Storage Node Nearly Full
|
A notification to portal administrators when a storage node is over 90% full.
|
|
Storage Pool Failed
|
A notification to system administrators when a storage pool has failed.
|
|
Storage Pool Is Almost Full
|
A notification to system administrators when a storage pool is over 90% full.
|
|
Storage Pool Is Full
|
A notification to system administrators when a storage pool is full.
|
|
Storage Pool Snapshots Are Overdue
|
A notification to system administrators when storage pool snapshots have not been taken for more than 4 hours.
|
|
Successful User Registration
|
A notification to a end users informing them that a user they invited has successfully completed the registration process to.
|
|
System Administrator Report
|
A monthly report sent to system administrators.
|
|
Test email
|
A test notification sent to system administrators.
|
|
The Installed SAML Certificate Is About To Expire
|
A notification to portal administrators that a SAML certificate is invalid or expired, and that users will not be able to connect to the CTERA Portal using SAML authentication.
|
|
The Installed SAML Certificate Is Invalid Or Expired
|
A notification to portal administrators that the CTERA Portal’s SAML certificate is invalid or expired.
|
|
Trial Is About To Expire
|
A notification to end users when their trial subscription will expire in a certain number of days.
The number of days is configured locally. See Configuring Email Notifications.
|
|
Trial License Has Ended
|
A notification to portal administrators that the portal's trial license has expired and they need to purchase a license.
|
|
Trial License Is In Effect
|
A notification that the portal is using a trial license that is limited.
|
|
Unstable Connection
|
A notification to a user when a device belonging to the user has repeatedly lost its connection to the portal, warning of unstable connectivity between the device and the portal.
|
|
User Account Activated
|
A notification to end users that the user's account is now active.
|
|
User Is Near Quota Limitation
|
A notification to end users when the amount of cloud storage space used reaches or exceeds a certain percentage.
The percentage is configured locally.
|
|
User Is Over Agents Limitation
|
A notification to end users when they have exceeded the licensed number of CTERA Agents.
|
|
User Is Over Quota Limitation
|
A notification to end users when their cloud storage space is full.
|
|
User Report
|
A monthly report sent to end users, which includes the following information:
 Account informationStorage statisticsUsage reportDetails of all the user's devicesInformation on the status of the user's cloud backups |
|
Vouchers Issued
|
A notification to end users when a voucher has been issued to them.
|