Enabling/Disabling Remote Support
You can enable remote assistance by the CTERA support team, by using the ctera-support.sh script. This script adds a user called "support", which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal. In addition, see the details at http://www.ctera.com/supportaccess.
To enable remote support:
1 Open an SSH session to the CTERA Portal instance.
2 Log in as root user.
3 In the command line, enter the following command: ctera-support.sh enable
The support user is created.
To disable remote support:
1 Open an SSH session to the CTERA Portal instance.
2 Log in as root user.
3 In the command line, enter the following command: ctera-support.sh disable
The support user is deleted.