CTERA Support Services
We’re always here
A partner, not just a platform, committed to your success.
Welcome to CTERA. We’re here for you with online resources to help you learn and troubleshoot, as well as human experts on the line to help you tackle any issues 24/7/365. We hope you never have a problem, but you can rest well knowing that we are always here if you need us.
Forward Deployed Engineering
- Get AI and data projects into production successfully
- Embed expert CTERA AI & data engineers within your team
- Prepares the right datasets for AI, with the right governance and security
- Drive use cases from validation through deployment, integration, and adoption
- Enables your team for success and hands the project over
CTERA SUPPORT SERVICES
Enterprise Support
- 24/7/365 availability to resolve your issues and ensure your success
- Talk to our trusted in-house CTERA experts
Professional Services
- Flexible on-site and remote support services
- Project consultations and implementations
CTERA Portal Monitoring Service
- Visual monitoring of key metrics
- Periodic health checks and alerting of suspected issues
- Status view of capacity, instances and running activities
- Review of configuration and maintenance tasks
Technical Account Manager (TAM)
- Designated senior delivery engineer
- Periodic architecture reviews
- Migration and upgrade assistance
- Learn more about what a TAM does