Configuring Global Settings
CTERA Portal includes global settings that apply across all virtual portals:
The DNS suffix that is appended to each virtual portal's name, in order to create the virtual portal's DNS name.
The CTERA Portal time zone.
Document preview settings.
Password policy for portal administrators.
These tasks can be performed in the global administration view only.
To configure global settings:
1 In the global administration view, select Settings in the navigation pane.
2 Select Global Settings under SETTINGS in the Control Panel page.
The Global Settings window is displayed.
3 Make changes as needed.
DNS Suffix – The global DNS suffix to use for all virtual portals. The DNS suffix was set when the portal was installed, as described in the installation guide for the environment.
Warning: Changing the DNS suffix from the suffix specified when the portal was installed, requires CTERA to issue a new license as well as possible changes to system settings, such as the hosts file.
The DNS suffix is the suffix that is appended to each virtual portal's name, in order to create the virtual portal's DNS name. For example, if a virtual portal's name is myportal, and the DNS suffix is example.com, then the virtual portal's DNS name will be myportal.example.com. The DNS name is used to connect directly to a virtual portal.
Note: The name of each virtual portal is configurable in the Main > Portals page. Click the portal name to change the name.
Timezone – The CTERA Portal's time zone.
Retain deleted portals for – The number of days to retain a deleted virtual portal. During this retention period, the administrator can undelete the portal, but after this period, the portal is permanently deleted along with the portal content. For details, see
Deleting and Undeleting Virtual Portals.
Database Replication
Alert when lag is more than – In the event that replication falls behind, portal administrators are notified via email after a lag time of specified number of seconds.
Administration Console
Redirect from HTTP to HTTPS – Enable automatic redirection from HTTP to HTTPS.
HTTPS Port – An HTTPS port number to change the administration portal HTTPS access port. The following HTTPS ports are allowed: 443, 1024 to 65535. Restart the portal for the new port to take effect. For more information, see
Access URLs for Administrators and End Users.
End-User Portal
Redirect from HTTP to HTTPS – Enable automatic redirection of end users from HTTP to HTTPS.
Document Previews
Maximum file size to preview – The maximum file size CTERA Portal end users can preview using the online file viewer.
Cache expiration period – The time for which a file is stored in the Preview server cache after it is previewed, which causes the next preview of the same file to be faster.
Viewing session timeout – The amount of time after a file is previewed that the preview session is closed. After this amount of time, the user can no longer scroll through the document. If the user wishes to continue previewing the document, the user must close the preview window and open it again.
Administrator's Password Policy
Minimum Password Length – The minimum number of characters that must be used in a CTERA Portal administrator's account password. The default is 7 characters.
Require password change on first login – Require administrators to change their password on their first login.
Require password change every – Require administrators to change their password after a certain number of months, then specify the desired number of months in the field provided. When the specified number of months has elapsed, the administrator's password will expire, and they will be required to configure a new password upon their next login.
Prevent reusing last... passwords – Prevent administrators from reusing a specified number of their previous passwords when they change their password. Specify the number of previous passwords you want this to apply to.
Passwords must contain at least.... of 4 character groups – Require administrators to choose passwords that contain at least a specified number of the following character groups:
Lowercase characters
Uppercase characters
Numerical characters
Special characters such as “!@#$”
Prevent using contact details in password – Prevent administrators from using their personal details in their password, including first name, last name, email, username, and company name. After checking this page, edit the content of the consent page.
Consent Page
Display consent page after login – After logging in to the portal the user is redirected to a consent page and only after the user accepts the terms in the consent page can the user access the portal. The consent page is enforced on all types of sign-in, such as via Active Directory, a Common Access Card (CAC) or via SAML single sign-on.
4 Click SAVE.
5 If you changed the Timezone, restart the CTERA Portal servers in the following order:
a Main database server.
b Replication database server, if available.
c All application or preview servers.
Click Restart button on the Main > Servers page.
The Timezone change is implemented after the restart.