Getting Started
Browser Requirements
The Administration Interface
Logging In To the Administration Interface
Navigating Between Views
Using the Portal Administration Interface
Access URLs for Administrators and End Users
The Access Protocol
The HTTPS Access Port
Managing Global Administrators
Viewing Global Administrators
Adding and Editing Global Administrators
Deleting Global Administrators
Exporting Global Administrators To an Excel File
Importing Global Administrators from a File
Customizing Administrator Roles
Configuring an IP-Based Access Control List
Managing the CTERA Portal License
How the CTERA Portal License Works
Team Portals and Reseller Portal Licenses
Viewing CTERA Portal License Information
Adding License Keys
Adding or Editing a Comment For a License
Removing License Keys
Exporting License Keys to Excel
Managing Certificates
Installing an SSL Certificate
Note the Portal's DNS Suffix
Obtain an SSL Certificate
Generate a Certificate Signing Request
Sign the Certificate Request
Validate and Prepare Certificates for Upload
Install the Signed Certificate on CTERA Portal
Canceling a Pending Certificate Request
Exporting the Installed SSL Certificate
Importing an SSL Certificate
Managing Storage Nodes
Viewing Storage Nodes
Adding and Editing Storage Nodes
Amazon S3
Caringo (S3)
Caringo CloudScaler
Caringo Storage
Cisco Cloud Services
Cloudian
CTERA Cloud FS
DDN Web Object Scaler (WOS)
Dell DX
EMC ECS
EMC Isilon (NFS)
EMC ViPR (Atmos)
EMC ViPR (S3)
Generic (NFS)
Generic (S3)
Google Cloud Storage (S3)
HGST Active Archive
HGST Active Scale
Hitachi HCP
HP Helion
IBM Cloud Object Storage (S3)
IBM Cloud Object Storage (Simple Object API)
IBM GPFS
IBM SoftLayer
Microsoft Azure Blob Storage
NetApp (NFS)
NetApp StorageGRID Webscale (S3)
Nutanix (S3)
OpenStack Swift
OpenStack Swift (KeyStone)
Oracle Storage Cloud Service
Scality (S3 API)
Scality RING
Verizon (S3)
Wasabi (S3)
Enabling and Disabling Writes to a Node
Migrating Storage Nodes
Deleting a Storage Node
Configuring Global Settings
Configuring Message Settings
Configuring Single Sign-On To the Portal
Using Active Directory for Single Sign-On
Enabling WebDAV Access Without Additional Authentication (Using SPNEGO)
CTERA Portal Support For SPEGNO Authentication
Using Kerberos and SPNEGO Together
Using SAML 2.0 For Single Sign-On
Introduction
Identity Provider Details
Defining SAML Single Sign-on in a CTERA Portal
Bypassing SAML Authentication
Setting Up CAC (Common Access Card)
Managing Subscription Plans
Viewing Subscription Plans
Adding and Editing Subscription Plans
Setting or Removing the Default Plan
Automatically Assigning Plans to a Virtual Portal
Exporting Plan Details to Excel
Deleting a Plan
Managing Portal Snapshots (Backups)
The Snapshot Retention Policy Options
Configuring a Snapshot Retention Policy
Applying a Snapshot Retention Policy
Snapshot Retention for the Cloud Drive Service
Snapshot Retention for the Cloud Backup Service
Snapshot Consolidation
Managing Add-Ons and Reseller Vouchers
Viewing Add-ons
Adding and Editing Add-Ons
Exporting Add-On Details to Excel
Deleting an Add-On
Viewing Vouchers
Adding a Voucher
Sending a Voucher By Email
Exporting Voucher Details to Excel
Deleting a Voucher
Managing Virtual Portals
Viewing Virtual Portals
Adding and Editing Virtual Portals
Assigning Global Plans to Virtual Portals
Assigning Add-ons to Virtual Portals
Exporting Virtual Portals to Excel
Deleting and Undeleting Virtual Portals
Configuring Virtual Portal Settings
Password Policy
Support Settings
App Stores URLs
General Settings
User Registration Settings
Reseller Portal Settings
Team Portal Settings
Default Settings for New Folder Groups
Default Settings for New User
Cloud Drive Settings
Public Links
Collaboration
External Collaboration
Office 365 Integration
Preview Only Mode
Adding a Customized Watermark
Adding a Customized Footnote
Remote Access Settings
Advanced
Overriding Global Settings for a Specific Virtual Portal
CTERA Portal Zones
Defining a Zone
Implementing Zones in a CTERA Portal
Viewing Zones for a Team Portal
Creating or Editing Zones
Removing a Folder from a Zone
Removing an Edge Filer from a Zone
Setting or Removing the Default Zone
Deleting a Zone
Customizing the Portal Look and Feel
Managing the Portal Colors
Managing a Skin
Virtual Portal Content Protection
Cloud Drive Policy
Collaboration Permissions
Collaboration Policy
Team Project Folder Approval Policy
Virus Protection
Data Loss Prevention (DLP)
Using Directory Services For Virtual Portal Users
How Directory Service Synchronization Works
Integrating CTERA Portal with a Directory Service
Manually Fetching User Data
Managing Virtual Portal Users
Viewing Users
Adding Users
Adding Users In the Portal Interface
Inviting Users to Register
Importing Users from a File
Editing Users
Enabling/Disabling User Accounts
Provisioning User Accounts
Assigning Users to Plans
Terminating User Accounts
Applying Provisioning Changes
Managing User Groups
Viewing Groups
Adding or Editing Groups
Adding a User to an Existing Groups
Exporting Group Information to Excel
Deleting Groups
Configuring a User's Deduplication Settings
Viewing User Details
Managing a User's Devices
Managing a User's Cloud Drive Folders
Managing a User's Folder Groups
Configuring Alerts For Team Administrators
Customizing Administrator Roles
Exporting User Details to Excel
Deleting User Accounts
Managing Virtual Portal Folders and Folder Groups
Viewing Cloud Drive Folders
Viewing Backup Folders
Creating or Editing Cloud Drive Folders
Monitoring Folder Usage
Approving Or Rejecting a Team Project Folder
Creating or Editing Backup Folders
Viewing Folder Contents
Changing Passphrases for Accessing Backup Folder Contents
Maintaining Windows File Server Structure and ACLs in CTERA Portal Folders
Exporting Folder Details To Excel
Deleting Folders
Managing Deleted Folders
Viewing Folder Groups
Adding a Folder Group
Editing a Folder Group
Changing a Folder Group Passphrase
Exporting Folder Group Details to Excel
Deleting Folder Groups
Managing Devices
Viewing All Devices
Viewing Individual Device Details
Managing Individual Device Details
Syncing Content to the Portal
Performing Backup Operations
Exporting a List of Devices to Excel
Changing a Virtual Gateway License
Remote Wiping Mobile Devices
Deleting Devices
Managing Virtual Portal Device Configuration Templates
Viewing Device Configuration Templates
Adding and Editing Device Configuration Templates
Backup Sets
Exclude Sets
Applications
Backup Schedule
Backup Throughput
Scripts
Cloud Drive
Sync Throughput
Software Updates
Update schedule
Configuring the Automatic Template Assignment Policy
Setting the Default Device Configuration Template
Duplicating Configuration Templates
Deleting a Configuration Template
Using Seeding For the Initial Back Up or Restore
Viewing Seeding Stations
Adding Seeding Stations
Importing an Initial Backup From a Seeding Disk
Deleting Seeding Stations
Exporting Content To Restore
Managing Portal Notifications and Email Templates
Viewing Notifications
Viewing Notifications in the Main Dashboard
Viewing Notifications in the Notification Page
Configuring Notification Settings
Email Notification Templates
Available Email Notification Templates
Customizing Email Notification Templates
Antivirus File Scanning
Setting up Antivirus File Scanning
Managing Antivirus Servers
Deleting an Antivirus Server
Virus Protection
Background Scanning and Rescanning Files
Monitoring Antivirus Scanning
Preventing Data Loss (DLP)
Setting up Symantec DLP for CTERA
Setting up DLP File Scanning in a CTERA Portal
Managing DLP Servers in a CTERA Portal
Deleting a DLP Server in a CTERA Portal
Monitoring DLP Scanning
Managing DLP in a Virtual Portal
Managing Logs
Viewing System Logs
Viewing Access Logs
Viewing Audit Logs
Exporting Logs to Excel
Managing Log Settings
Clearing Logs
Managing Alerts Based on Log Events
Viewing Log Based Alerts
Adding and Editing Alerts
Deleting an Alert
Managing Reports
Viewing the Portals Report
Viewing the Storage Report
Generating an Up-To-Date Report
Exporting Reports to Excel
Managing Servers
Viewing Servers
Editing Server Settings
General Settings
Address Mappings
Clients
DB Replication
Activity
Tasks
Status
Restarting and Shutting Down a Server
Deleting a Server
Installing a New Version
Managing Firmware Images
Viewing Firmware Images
Uploading Firmware Images
Marking a Firmware Image as the Current Firmware Image
Viewing Devices that Use a Specific Firmware Image
Deleting Firmware Images
Getting Started
Deleting Firmware Images